1. Introduction

This privacy policy explains how Simitri ("we", "us", "our") collects, uses, discloses and protects your personal information.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at simitri.co or engaging our services, you agree to the collection and use of your information as described in this policy.

2. What information we collect

We may collect the following types of personal information:

Information you provide directly. This includes your name, email address, phone number, company or organisation, and any information you include when you contact us, submit an enquiry, or engage our services.

Information collected automatically. When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, and how you interact with the site. This is collected through cookies and similar technologies.

Information from third parties. We may receive information about you from third parties, such as referrals, analytics providers, or publicly available sources, where relevant to a potential or existing business relationship.

We do not collect sensitive information unless it is reasonably necessary and you have consented, or we are otherwise permitted to do so by law.

3. How we collect your information

We collect personal information directly from you when you contact us or use our services, automatically through our website and its supporting technologies, and occasionally from third parties as described above.

4. Why we collect and use your information

We use personal information to:

• respond to your enquiries and communicate with you

• provide, manage and improve our services

• operate, maintain and improve our website

• send you updates or marketing communications where you have consented or where otherwise permitted

• meet our legal, regulatory and contractual obligations

• protect our rights, property and the safety of others

We will only use your personal information for the purposes for which it was collected, for a related purpose you would reasonably expect, or where you have otherwise consented.

5. Disclosure of your information

We may disclose your personal information to:

• service providers who support our business, such as website hosting, analytics, email and customer relationship tools

• professional advisers, such as accountants and lawyers, where necessary

• government or regulatory bodies where required or authorised by law

We do not sell your personal information to third parties.

6. Overseas disclosure

Some of the service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles. By providing your information, you acknowledge it may be stored or processed overseas.

7. Cookies and analytics

Our website uses cookies and similar technologies to improve your experience, understand how the site is used, and support our marketing. You can control or disable cookies through your browser settings, although some parts of the site may not function properly as a result.

We may use analytics tools to understand website traffic and usage patterns. These tools may collect information such as your IP address and browsing activity.

8. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to meet our legal and business obligations, or as otherwise required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Direct marketing

We may send you marketing communications where you have consented or where otherwise permitted by law. You can opt out at any time by using the unsubscribe option in our communications or by contacting us directly. We will action your request within a reasonable time.

11. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below. We may need to verify your identity before processing your request.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. We will aim to resolve your complaint within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.

14. Changes to this policy

We may update this privacy policy from time to time. The most current version will always be available on our website, with the date of the last update shown at the top. We encourage you to review it periodically.

15. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Simitri Email: hello@simitri.co